Have you considered a career as a computer support professional? If so, you may have come to the right place for information. Here we will outline some of the basics associated with a support professional career, including the duties, requirements and employment outlook for this field in the years to come.

What is a Support Professional?

Computer support is the technical equivalent to a consultant. These professionals come to the aid of both business and personal computer users who have questions or are experiencing difficulty with their computer hardware, software applications or peripherals such as scanners and printers.

Professionals can be employed by large companies as in-house specialists, or they can freelance their skills and work on a project-by-project basis. Many support professionals are hired as help desk technicians, manning phone lines or online help centers to assist computer customers who are having problems with their system or software packages.

Support Professionals: Requirements

Although the requirements for computer support can vary from company to company, most organizations require at least a Bachelor of Science Degree in computer science or related field. In some cases, however, prior experience working with computers can be substituted for a portion of the education requirement.

Support professionals must be patient, have strong communication skills and demonstrate the ability to apply analytic problem-solving strategies to complex situations.

Support Professionals: Career Outlook and Advancement

In a day and age where computers are an integral part of almost every home and business, the need for qualified support professionals has never been greater. Across the globe there are literally thousands of people employed as professionals, and the continued growth trend, at least according to the Bureau of Labor statistics, is expected to remain strong for at least the next ten years and beyond.

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